We're here to help
Clear support from a team that knows the product, the stack and the business behind it — whether you need configuration help or a deeper technical fix.
Straightforward support from people who know both the technology and the business behind it. Raise a request when you need configuration help, technical assistance or a clear answer.
Product support
Help with IQTEC products — configuration, usage questions and day-to-day operation.
Technical assistance
Support for software, web, hosting and integration issues from the team that built them.
Raise a request
Tell us the product, what you tried, and what you expected — we route it to the right person.
Opens the contact form with topic set to Support request.
What happens after you reach out
Step 1
Share the issue
Describe the product, environment and what you expected versus what happened.
Step 2
We triage fast
The right engineer or product specialist picks it up — not a generic ticket queue.
Step 3
Resolve & follow up
Fix, confirm with you, and leave clear notes so the same issue does not return.
Quick answers before you write
What should I include in a support request?
Product name, what you were trying to do, what happened, and any screenshots or error text. The more context, the faster we can help.
Do you support configuration as well as bugs?
Yes. Day-to-day product questions, setup help and technical issues are all in scope for the support team.
How quickly will someone respond?
We aim to acknowledge every genuine request within one business day. Urgent production issues are prioritised.
Can I request training for my team?
Absolutely. Tell us which product and which roles need help — we can arrange focused walkthroughs.
Next step
Stuck on something right now?
Send the product name, what you tried, and what you expected. We will get the right person on it.